Enhancing Michelin’s Roadside Assistance with FixPix
From August 2022 to December 2023, I worked at Orange Bees to support the backend development of Michelin FixPix, an application integrated with Michelin’s OnCall roadside assistance service. This project utilized Java, Apache Camel, Vaadin, Velocity, and Spring to build a reliable system that improves the efficiency of Michelin’s roadside operations.
Project Scope and Challenges
Michelin’s OnCall service offers 24/7 roadside assistance across the United States, and FixPix provides technicians with real-time tools to manage breakdowns, particularly in areas with limited connectivity. My role involved creating a backend system to deliver essential data—such as location information and service details—to technicians in the field. This required addressing complex technical requirements to ensure consistent performance under demanding conditions.
About Michelin OnCall: A well-established program, Michelin’s OnCall has supported millions of drivers. Learn more at Michelin’s OnCall page.
Technical Contributions
The project relied on the following technologies:
- Java: Served as the core language for building a scalable and stable backend.
- Apache Camel: Enabled efficient data routing and system integration.
- Vaadin: Supported seamless connectivity between the backend and user interface.
- Velocity: Provided flexible templating for dynamic content.
- Spring: Ensured robust integration of all components.
Combining these tools effectively was key to meeting the project’s operational goals.
Impact and Reflection
FixPix enhances Michelin’s OnCall service by equipping roadside crews with timely, actionable information. I take pride in contributing to a system that reduces downtime for drivers and strengthens Michelin’s roadside assistance capabilities. For additional details, visit Michelin’s roadside services page.
Source: Michelin Commercial Tires